Returns / refunds policy

Refund Policy

Please contact our customer service team at markalvarez19861213@hotmail.com to obtain the return address. Do not send the item to the address listed on our website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For the return to be valid, the item must be in the same condition as when you received it, unused and with the original labels and packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at markalvarez19861213@hotmail.com. 

If your return is accepted, we will send you a return label, along with instructions on how and where to send your parcel. Items sent without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at markalvarez19861213@hotmail.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.

Exceptions/non-returnable items
Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on items in