FAQ

Frequently asked questions
What is the delivery time?
It depends on where you live. Delivery to the United States takes approximately 7 to 12 working days.

What is the status of my order?
To track your order, please visit

https://www.17track.net/en

Enter your tracking number to track your order.

What is my tracking number?
After shipment, customers will receive a shipping confirmation email with the tracking number.

What is the status of my order?
Customers will receive a confirmation email indicating that we have received their order. Processing usually takes 1-2 days, after which the order is shipped. Once shipped, customers will receive a shipping confirmation email with the tracking number. To track your order, visit https://www.17track.net/en.

Enter your tracking number to track your order.

I have not received a confirmation email.
In that case, please email ketjonjukie@hotmail.com.

Provide your invoice number or the last 4 digits of your credit card and we will check for you.

I want to return a product or get a refund!
For product returns or refunds, please read our returns policy first.

If you still wish to proceed, please email markalvarez19861213@hotmail.com.

Please provide your number.